https://orcid.org/0000-0001-8465-624X Publications
Do Customer Emotions Affect Worker Productivity? An Empirical Study of Emotional Load in Online Customer Contact Centers, with Daniel Altman, Galit B. Yom-Tov, Shelly Ashtar and Anat Rafaeli. Forthcoming in M&SOM.
Retail in High Definition: Monitoring customer assistance through video analytics, with Andres Musalem and Ariel Schilkrut (forthcoming M&SOM) link
Empirical Operations Management in MS and M&SOM: A Review of the Last Two Decades, with Christian Terwiesch, Brad Staats and Vishal Gaur. Forthcoming in M&SOM (2019) link
Why empirical research is good for operations management, and what is good empirical operations management? with Marshall Fisher and Brad Staats. M&SOM (2020 ) link
Does Adding Inventory Increase Sales? Evidence of a Scarcity Effect in U.S. Automobile Dealerships, with Santiago Gallino and Gerard Cachon. Management Science 64(4):1455-1947 link
Association among Intensive Care Unit Congestion, Intensive Care Unit Admission Decision, and Patient Outcomes, with Song-Hee Kim, Carri Chan and Gabriel Escobar. 2016. Critical Care Medicine 44 (10):1814-1821. (featured article)
ICU Admission Control: An Empirical Study of Capacity Allocation and its Implication on Patient Outcomes, with Song-Hee Kim, Carri Chan and Gabriel Escobar. 2015. Management Science 61(1): 19-38. link
Finalist in the Pierskalla Award 2013.
1st prize in 2013 M&SOM student paper competition (awarded to Song Hee Kim).
Measuring the Performance of Large-Scale Combinatorial Auctions: A Structural Estimation Approach, with Sang-Won Kim and Gabriel Weintraub. forthcoming in Management Science. Available in articles in advance. link.
Finalist in the 2012 M&SOM student competition (awarded to Sang Won Kim)
Measuring the Effect of Queues on Customer Purchasing Behavior, with Yina Lu, Andres Musalem and Ariel Schilkrut 2013. Management Science 59(8) link.
1st prize in 2012 M&SOM student paper competition (awarded to Yina Lu).
Best Service SIG Paper Award 2015.
Combinatorial Auctions for Procurement: An Empirical Study of the Chilean School Meals Auction, with Gabriel Weintraub, Daniel Yung and Rafael Epstein. Management Science, Vol. 58, No. 8 (August),1458-1481. link
Drivers of inventory in the U.S. automotive industry, with G. Cachon, 2010. Management Science. 56(1), pp. 202-216. link
Structural estimation of the effect of stock-outs, with A. Musalem, E. Bradlow, C. Terwiesch and D. Corsten, 2010. Management Science 56(7), pp. 1127-1145. link
Competing retailers and inventory: An empirical investigation of General Motors’ dealerships in isolated markets, with G. Cachon, 2009. Management Science 55(9), pp. 1586-1604. link
1st prize, student paper competition by the Productions and Operations Management Society.
Structural estimation of the Newsvendor model: An Application to Reserving Operating Room Time, with C. Terwiesch and L. Cassorla, 2008. Management Science 54(1), pp. 41-55. link
Working Papers
Balancing Agent Retention and Waiting Time in Service Platforms, with Andres Musalem and Daniel Yung (December 2019). download paper from SSRN
Ordering sequential competitions to reduce order relevance: soccer penalty shootouts, with Nils Rudi and Aditya Shetty (March 2019). Under review. download paper from SSRN
Empirical research in the Operations Management-Marketing interface: Applications to retail and service industries, with Andres Musalem and various authors (February 2018). Under review.
Do Customer Emotions Affect Worker Productivity? An Empirical Study of Emotional Load in Online Customer Contact Centers, with Daniel Altman, Galit B. Yom-Tov, Shelly Ashtar and Anat Rafaeli. Forthcoming in M&SOM.
Retail in High Definition: Monitoring customer assistance through video analytics, with Andres Musalem and Ariel Schilkrut (forthcoming M&SOM) link
Empirical Operations Management in MS and M&SOM: A Review of the Last Two Decades, with Christian Terwiesch, Brad Staats and Vishal Gaur. Forthcoming in M&SOM (2019) link
Why empirical research is good for operations management, and what is good empirical operations management? with Marshall Fisher and Brad Staats. M&SOM (2020 ) link
Does Adding Inventory Increase Sales? Evidence of a Scarcity Effect in U.S. Automobile Dealerships, with Santiago Gallino and Gerard Cachon. Management Science 64(4):1455-1947 link
Association among Intensive Care Unit Congestion, Intensive Care Unit Admission Decision, and Patient Outcomes, with Song-Hee Kim, Carri Chan and Gabriel Escobar. 2016. Critical Care Medicine 44 (10):1814-1821. (featured article)
ICU Admission Control: An Empirical Study of Capacity Allocation and its Implication on Patient Outcomes, with Song-Hee Kim, Carri Chan and Gabriel Escobar. 2015. Management Science 61(1): 19-38. link
Finalist in the Pierskalla Award 2013.
1st prize in 2013 M&SOM student paper competition (awarded to Song Hee Kim).
Measuring the Performance of Large-Scale Combinatorial Auctions: A Structural Estimation Approach, with Sang-Won Kim and Gabriel Weintraub. forthcoming in Management Science. Available in articles in advance. link.
Finalist in the 2012 M&SOM student competition (awarded to Sang Won Kim)
Measuring the Effect of Queues on Customer Purchasing Behavior, with Yina Lu, Andres Musalem and Ariel Schilkrut 2013. Management Science 59(8) link.
1st prize in 2012 M&SOM student paper competition (awarded to Yina Lu).
Best Service SIG Paper Award 2015.
Combinatorial Auctions for Procurement: An Empirical Study of the Chilean School Meals Auction, with Gabriel Weintraub, Daniel Yung and Rafael Epstein. Management Science, Vol. 58, No. 8 (August),1458-1481. link
Drivers of inventory in the U.S. automotive industry, with G. Cachon, 2010. Management Science. 56(1), pp. 202-216. link
Structural estimation of the effect of stock-outs, with A. Musalem, E. Bradlow, C. Terwiesch and D. Corsten, 2010. Management Science 56(7), pp. 1127-1145. link
Competing retailers and inventory: An empirical investigation of General Motors’ dealerships in isolated markets, with G. Cachon, 2009. Management Science 55(9), pp. 1586-1604. link
1st prize, student paper competition by the Productions and Operations Management Society.
Structural estimation of the Newsvendor model: An Application to Reserving Operating Room Time, with C. Terwiesch and L. Cassorla, 2008. Management Science 54(1), pp. 41-55. link
Working Papers
Balancing Agent Retention and Waiting Time in Service Platforms, with Andres Musalem and Daniel Yung (December 2019). download paper from SSRN
Ordering sequential competitions to reduce order relevance: soccer penalty shootouts, with Nils Rudi and Aditya Shetty (March 2019). Under review. download paper from SSRN
Empirical research in the Operations Management-Marketing interface: Applications to retail and service industries, with Andres Musalem and various authors (February 2018). Under review.
