My research focuses on empirical work in various areas of Operations Management, including Service Operations and Supply Chain Management. In my research I have worked in collaboration with big box retail chains in the U.S. and Latin America, several hospitals in the US and Chile, and multiple government offices in Chile’s, including the central procurement office (ChileCompra), Ministry of Finance, the judicial system, antitrust authorities, consumer protection agency and the pharmaceutical procurement unit (Cenabast).
I am currently Department Editor of Manufacturing & Service Operations Management and Associate Editor for Management Science. I am also co-director of the Institute of Complex Engineering Systems.
I teach undergraduate, MBA and doctoral courses at the University of Chile, in topics related to Operations Management, Economics and Statistics. I also teach in the MBA program at Columbia Business School, where I am currently an Associate Adjunct Professor. As a visiting professor at Stanford and Columbia I have taught a doctoral course in empirical methods in Management Science. Prior to my current appointment I was Associate Professor at Columbia Business School, teaching MBA, MSc and PhD courses.
I have a PhD in Operations Management and M.A. in Statistics from The Wharton School in 2007. I did my undergraduate in Industrial Engineering at the University of Chile.